Frequently asked questions
How do I pick the right size?
Use the size guide at the top of the page. Find your UK size, match it
to the chart. Between sizes? Go up and trim the edges for a custom fit.
You genuinely can't go wrong.
How quickly will I feel relief?
Most customers feel it from their very first step — not after an
adjustment period, not after a week of "getting used to it." Immediately.
For lasting relief from conditions like plantar fasciitis, heel spurs,
or chronic back pain, most customers see significant improvement within
1–2 weeks of daily wear. But you'll notice the cushioning the moment
you take your first step out the door.
Can I use them in any type of shoe?
Yes — and that's the whole point. Trainers, work boots, casual shoes,
walking shoes. The low-profile design means they won't make your shoes
feel tight, and the trimmable edges mean you can adjust to any width.
Whatever you're already wearing — they'll fit.
How do I clean them?
Hand wash with mild soap and warm water. Rinse, air dry. Ten minutes.
Done. They'll be fresh and ready for the next day — no damage, no
shrinking, no loss of support.
How long do they last?
With daily use, most customers get 6–12 months before noticing any
reduction in support. That's months of pain-free walking for the price
of a single round of drinks.
Compare that to gel inserts that flatten in a fortnight — the maths
speaks for itself.
How long does shipping take?
Orders arrive within 5–8 business days. You'll receive a tracking
number by email as soon as your order ships — usually within 24 hours
of purchase.
Do they actually work, or is it just extra cushioning?
It's more than cushioning — and this is the part that matters.
Standard insoles add padding. Reliva insoles add support — specifically,
arch support that corrects how your foot sits inside your shoe.
When your arch is supported, your foot aligns correctly. When your foot
aligns correctly, the pressure that was going straight into your heel,
knee, hip, and lower back gets distributed properly instead.
That's why 95% of customers felt relief from step one. And why 92%
reported significantly less pain after just two weeks.
It's not magic. It's alignment.